Returns & Exchanges
At MAC Knife, we stand behind the quality of our Japanese cutlery and offer a 30-day return window for items in their original, unused condition. If you are not completely satisfied with your purchase, we are here to help you find the perfect blade for your kitchen.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Safely place the unused knife in its original gift box and protective sheath, ensuring it is packed securely within a sturdy shipping carton to prevent damage.
Ship the Item
Affix the provided shipping label or your own trackable postage to the package and drop it off at your nearest carrier location.
Inspection and Refund
Once our warehouse team inspects the blade to ensure it remains in new condition, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing